Refund policy
Sí. Te la dejo toda adaptada a Fisher Lure™, para USA + clientes internacionales, con 30 días y usando fisherlures@use.startmail.com como correo de atención al cliente. He mantenido la estructura de la política que me pasaste, pero sustituyendo todo lo específico de PAWGRIND y del producto original. Markdown pegado
RETURNS & REFUND POLICY – FISHER LURE™
Last updated: October 2026
At Fisher Lure™, we want you to be satisfied with your purchase. We have established this Returns & Refund Policy to provide clear information regarding returns, refunds, damaged products, delivery issues and other order-related matters.
This policy applies to purchases made in the United States and internationally and is subject to any mandatory consumer protection rights that may apply under the laws of the customer's jurisdiction.
📦 RETURNS
You have 30 calendar days from the date your order is delivered to contact Fisher Lure™ regarding a return request or an issue with your purchase, provided that the request meets the conditions established in this policy and any applicable legal requirements.
Our 30-Day Money-Back Guarantee is intended to give you peace of mind when shopping with Fisher Lure™.
The 30-day period applies to eligible returns and does not limit any mandatory rights that may apply under applicable consumer protection laws.
🔄 Returns Due to Change of Mind or Dissatisfaction
If you simply change your mind, no longer need the product, or are dissatisfied with your purchase, you may request a return within 30 calendar days from delivery, provided that the product:
- Has not been used.
- Is in the same condition in which it was received.
- Does not show signs of excessive use, damage or improper handling.
- Includes all original components and accessories.
- Is accompanied by proof of purchase.
Once the 30-day period has expired, returns based solely on a change of mind, dissatisfaction or personal preference may no longer be accepted, except where applicable law provides otherwise.
⚠️ PRODUCTS RECEIVED DAMAGED, DEFECTIVE, INCOMPLETE OR INCORRECT
If your Fisher Lure™ Advent Calendar arrives damaged, defective, incomplete or different from the product you ordered, please contact us within 30 calendar days from delivery.
We strongly recommend reporting any visible shipping damage within 48 hours of delivery, especially when the outer packaging shows signs of impact, tearing or other damage.
To properly evaluate the issue, we may request:
- Clear photographs of the product.
- Photographs of the outer packaging.
- Photographs of the inner packaging and contents.
- A video showing the issue, when necessary.
- A detailed description of the problem.
- Your order number and other relevant order information.
After reviewing the circumstances, Fisher Lure™ may offer a replacement, refund or another appropriate resolution, depending on the circumstances and applicable law.
📅 30-DAY MONEY-BACK GUARANTEE
Fisher Lure™ offers a 30-Day Money-Back Guarantee from the date your order is delivered.
This guarantee is designed to provide you with peace of mind when purchasing from Fisher Lure™.
If you experience an issue with your purchase during this period, please contact our customer support team so that we can review your case and determine the appropriate solution.
The 30-Day Money-Back Guarantee does not mean that every type of damage, misuse or deterioration automatically qualifies for a refund or replacement.
Each case may be reviewed individually based on the circumstances and information provided.
🔍 Evaluation of Product Issues
When a customer reports a problem with the product, Fisher Lure™ may request photographs, videos, explanations or other reasonable evidence necessary to determine the nature and circumstances of the issue.
The evaluation may take into consideration:
- The condition of the product.
- The time elapsed since delivery.
- Whether the product has been used.
- The nature of the reported issue.
- Photos or videos provided by the customer.
- The circumstances in which the issue occurred.
- Any other relevant information available.
🛠️ DAMAGE OR PROBLEMS OCCURRING AFTER DELIVERY
The 30-Day Money-Back Guarantee does not mean that any damage or deterioration occurring after delivery is automatically covered.
Issues may not be covered when they result from:
- Incorrect or improper use.
- Drops, impacts or accidents.
- Improper handling.
- Modifications or alterations.
- Repairs performed by the customer or an unauthorized third party.
- Excessive wear and tear.
- Damage caused during use.
- Damage occurring after delivery.
- Failure to follow reasonable product-use instructions.
- Any other circumstance indicating that the issue occurred after the product was delivered.
When there are indications that a product has been used, modified or damaged after delivery, Fisher Lure™ may request additional information or evidence to determine the cause of the issue.
⏳ ISSUES REPORTED AFTER EXTENDED USE
If a customer has received and used the Fisher Lure™ Advent Calendar for an extended period without reporting an issue and later claims that a problem existed, Fisher Lure™ may request additional information or evidence to determine when and how the issue occurred.
The customer may be required to reasonably cooperate with the evaluation and provide any information or evidence reasonably necessary to assess the claim.
Nothing in this policy is intended to exclude or limit any mandatory consumer rights that may apply under applicable law.
📩 HOW TO REQUEST A RETURN OR REPORT AN ISSUE
To request a return or report an issue with your order, you must contact Fisher Lure™ before sending the product back.
Customer Support
📧 fisherlures@use.startmail.com
Your request should include, when applicable:
- Order number.
- Name used to place the order.
- Email address used for the purchase.
- Description of the reason for the return or issue.
- Photos or videos when necessary.
- Any other information reasonably requested by our customer support team.
Returns require prior authorization from Fisher Lure™.
Please do not send any product back without first contacting our customer support team and receiving return instructions.
🚚 RETURN SHIPPING COSTS & RESPONSIBILITY
- Return shipping costs may be the responsibility of the customer when the return is due to a change of mind, personal preference or dissatisfaction, unless applicable law provides otherwise.
- When the return is related to a product that arrived defective, damaged, incorrect or incomplete due to an issue attributable to Fisher Lure™, we will review the case and determine the appropriate return shipping arrangement.
- We recommend using a shipping service that provides tracking information.
- When the customer independently arranges the return shipment, the customer may be responsible for the package until it is successfully delivered to the designated return address.
- Fisher Lure™ is not responsible for packages lost or damaged during return shipping when the customer independently arranges the shipment.
- Returned products should include all applicable original components and accessories.
- Fisher Lure™ reserves the right to decline returns that do not meet the conditions established in this policy, subject to any mandatory consumer rights.
🌎 INTERNATIONAL RETURNS
For international orders, customers must follow the return instructions provided by Fisher Lure™.
Depending on the country from which the product is returned, additional shipping costs, customs requirements, duties, taxes or other charges may apply.
Unless otherwise required by applicable law, Fisher Lure™ is not responsible for customs duties, import taxes, brokerage fees or other charges associated with an international return.
Customers are responsible for ensuring that returned packages are shipped with the appropriate customs documentation.
💰 CUSTOMS DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
These charges are determined by the relevant customs authorities and, unless otherwise stated at checkout or required by applicable law, are the responsibility of the customer.
Fisher Lure™ does not control customs processing times or decisions made by customs authorities.
📦 ORDERS NOT DELIVERED DUE TO THE RECIPIENT
Customers are responsible for providing a complete and accurate shipping address and for taking reasonable steps to receive their order.
Fisher Lure™ is not responsible for delivery problems caused by circumstances attributable to the recipient, including:
- Absence of the recipient during delivery attempts.
- Incorrect or incomplete delivery information.
- Refusal of the package.
- Failure to respond to the carrier when necessary.
- Failure to collect the package from a designated pickup location.
- Failure to pay applicable customs duties or import charges where required.
- Any other circumstances attributable to the recipient.
🚚 Delivery Attempts & Pickup Locations
If the carrier cannot complete delivery, the carrier may make additional delivery attempts or transfer the package to a pickup location, depending on the carrier's procedures.
Once a package has been made available at a pickup location, the customer is responsible for collecting it within the timeframe established by the carrier.
If the package is not collected within that timeframe, it may be returned to the sender.
⚠️ Orders Returned to Sender
When an order is returned to the sender because of failed delivery attempts, refusal of delivery, an incorrect address or failure to collect the package, the return to sender does not automatically constitute a cancellation of the order or create an automatic right to a refund.
Any refund request will be reviewed according to this policy and applicable law.
If a new shipment is available after the package has been returned to the sender, additional shipping charges may apply.
❌ PRODUCTS NOT ELIGIBLE FOR RETURN
Returns may not be accepted when:
- The product has been used.
- The product shows excessive signs of use or wear.
- The product has been damaged after delivery.
- The product has been improperly handled.
- The product has been modified or altered.
- The product has been repaired by the customer or an unauthorized third party.
- Original components or accessories are missing.
- The product is not returned in an appropriate condition.
These exclusions do not limit any mandatory consumer rights that may apply.
🔄 EXCHANGES
Fisher Lure™ does not generally offer direct product exchanges.
When a return is approved, the usual process is:
- Contact Fisher Lure™ and request a return.
- Follow the return instructions provided by our customer support team.
- Once the return has been approved and processed, place a new order if you would like another product.
🚚 SHIPPING TIMES & DELAYS
Orders are generally processed within 1–4 business days.
After shipment, orders typically arrive within 7–11 business days, depending on the destination and carrier.
International orders may take longer due to customs processing, carrier delays, weather, holidays, logistical issues or other circumstances outside our control.
If an order is expected to experience a significant delay, Fisher Lure™ will provide the appropriate information and options required under applicable law.
💸 REFUNDS
When a return has been approved and a refund is applicable:
- We will notify you once the return has been approved.
- The refund will be issued to the original payment method, unless otherwise permitted or required by applicable law.
- Refund processing times may vary depending on the payment provider.
- Where applicable, the refund may be processed after the returned product has been received or after valid proof of return shipment has been provided.
Initial shipping costs may not be refundable when applicable law does not require them to be refunded.
However, this may differ when:
- The product received was defective.
- The wrong product was sent.
- The issue was caused by Fisher Lure™.
- Applicable law requires otherwise.
⚠️ Orders Returned to Sender
When an order is returned to the sender because of recipient absence, failed delivery attempts, refusal of delivery, an incorrect address or failure to collect the package, no automatic refund will be issued solely because the package was returned.
Any refund request will be evaluated according to this policy and applicable law.
Additional shipping costs resulting from a new shipment may be the responsibility of the customer when the original delivery failure was attributable to the recipient.
🌎 INTERNATIONAL CONSUMER RIGHTS
This policy applies to customers in the United States and internationally.
However, nothing in this policy is intended to exclude, restrict or waive mandatory consumer protection rights applicable in the customer's jurisdiction.
If the laws of the customer's country or region provide mandatory rights regarding cancellations, returns, refunds, warranties, defective products or other consumer protections that differ from this policy, those mandatory rights will apply to the extent required by law.
🇺🇸 UNITED STATES
For customers in the United States, this policy applies subject to applicable federal and state consumer protection laws.
Nothing in this policy is intended to waive or restrict any rights that cannot legally be waived.
📩 CONTACT US
For questions regarding returns, refunds, damaged products, orders or delivery issues, please contact our customer support team:
Fisher Lure™ Customer Support
📧 fisherlures@use.startmail.com
We aim to review customer inquiries and provide assistance as promptly as reasonably possible.
Fisher Lure™ reserves the right to update this policy when necessary. Any changes will be published on this page.
Last updated: October 2026